Give Customers An Experience

We recently had a disgruntled customer that was not happy with the customer service at DIY Smackdown. Here, we take this very serious. We want everyone to have the best possible experience when they enter through the doors and we will do whatever it takes to make each and every person happy. We want to give customers an experience that they will enjoy and come back for. When we have upset customers, we take it very serious. I respond to that customer by telling them how important they are to our business. Without them we would not have a business, so it is very important to us to make sure they are happy. I want them to know we will do whatever it takes to make sure they have nothing but the best experience and if they happen not have a great experience, then we will fix that. One customer left a comment on the DIY Smackdown Facebook page about some faulty scissors he bought from the store. They wrote about how we wouldn’t take them back because they were broken and had blood on them.  Our employee was just following the policy, but that left our customer unhappy.  We at DIY Smackdown responded by telling our customer how valued they are and we will do anything to fix this problem so we can continue to have them as a part of our DIY Smackdown customers.