We recently had a disgruntled customer that was not happy with the customer service at DIY Smackdown. Here, we take this very serious. We want everyone to have the best possible experience when they enter through the doors and we will do whatever it takes to make each and every person happy. We want to give customers an experience that they will enjoy and come back for. When we have upset customers, we take it very serious. I respond to that customer by telling them how important they are to our business. Without them we would not have a business, so it is very important to us to make sure they are happy. I want them to know we will do whatever it takes to make sure they have nothing but the best experience and if they happen not have a great experience, then we will fix that. One customer left a comment on the DIY Smackdown Facebook page about some faulty scissors he bought from the store. They wrote about how we wouldn’t take them back because they were broken and had blood on them. Our employee was just following the policy, but that left our customer unhappy. We at DIY Smackdown responded by telling our customer how valued they are and we will do anything to fix this problem so we can continue to have them as a part of our DIY Smackdown customers.
Friday, November 15, 2013
Give Customers An Experience
We recently had a disgruntled customer that was not happy with the customer service at DIY Smackdown. Here, we take this very serious. We want everyone to have the best possible experience when they enter through the doors and we will do whatever it takes to make each and every person happy. We want to give customers an experience that they will enjoy and come back for. When we have upset customers, we take it very serious. I respond to that customer by telling them how important they are to our business. Without them we would not have a business, so it is very important to us to make sure they are happy. I want them to know we will do whatever it takes to make sure they have nothing but the best experience and if they happen not have a great experience, then we will fix that. One customer left a comment on the DIY Smackdown Facebook page about some faulty scissors he bought from the store. They wrote about how we wouldn’t take them back because they were broken and had blood on them. Our employee was just following the policy, but that left our customer unhappy. We at DIY Smackdown responded by telling our customer how valued they are and we will do anything to fix this problem so we can continue to have them as a part of our DIY Smackdown customers.
Thursday, November 14, 2013
And The Winner Is....
Tuesday, November 5, 2013
CONTEST!!
Attention: All DIY-ers
Here is your chance to show off you crafting skills and to win $1000 and a trip to California to partake in a DIY Smack off with other DIYers. A chance to show off and win money AND a trip, how can you complain about that. Alright so here is the scoop, the down-low, the inside exclusive, it’s super easy so you have no excuse not to take part in this contest. We at DIY want you to submit a tutorial of how to craft the most awesome DIY project, something we can’t live without, something so great that it just might bring a tear to our eye. The video has to be of you doing the tutorial, and if you are wondering, “how will they ever know if it’s me or not?” Oh we will know, so don’t chance it. We want to post the tutorial to our Facebook page and from there you will be judged by how many “likes” you get on your video! So make sure you do all you can to promote your video because remember there’s $1000 at stake here and a trip to California.
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